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FAQs

Where is GG's Flowers located? 

We are currently located in a private studio in south Canberra. Unfortunately, we do not have a physical shopfront at this time. It is however, the GG Girls dream to have a beautiful shopfront in the near future.  

Why should I choose GG’s Flowers?

These flowers have a purpose. We’re not your average profit driven florist. Your money goes straight to helping people with disabilities gain meaningful employment. People with disabilities are involved every step of the way with your order and they put so much love, enthusiasm and pride into all of their arrangements.

No amount of money can buy the happiness Gayana and her colleagues feel when they are tasked with their very own order. You support means more than any words, so please consider supporting us in our quest to help these beautiful individuals.   

When do you open? 
We are open Monday to Saturday. We give ourselves a day off on Sunday's. But can open for special occasions. We're also closed on public holidays. 

How do I choose the flowers?

It's up to you! You can leave it all up to the GG Girls or you can give us specific instructions. The availability of some flowers is usually dependant on what's in season. Please do not hesitate to give us a ring to chat about what we can do for you. 

Do you do funeral arrangements? 

Yes, we specialise in funerals. We do wreaths, floral sprays, coffin covers, single stem burial flowers, funeral arrangements and more. 

Please give us a ring so we can discuss your requirements. 

The GG Girls will show compassion and class throughout the whole process. We understand the pain of your loss and endeavour to make the most beautiful floral tribute to your loved one.  

What about wedding flowers? 

Congratulations! Please meet us for a coffee so we can discuss all the details. The GG Girls would love to be part of making your big day, one to remember.

What is your delivery fee? 

We have a standard delivery fee of $10 for all suburbs in Canberra including Queanbeyan. All orders over $100 come with free delivery. 

Additional delivery charges to areas outside Canberra do apply. Please contact us for further information. 

How do you do your deliveries?

We are so excited! We are in the process of getting our very own GG’s Flowers Van! Each delivery is hand delivered by Gayana (or Gayana’s family, if she in unavailable) to the recipients door or place of business.

How can I ensure my order is successfully delivered?

After every delivery, you will receive a confirmation text message or email from our team to confirm the delivery. If possible, we will also try to send you a photo.

Can I choose a specific delivery time? 

You can specify an AM or PM delivery time. Gayana may not be able to personally deliver flowers during school hours. If you would prefer Gayana to do the delivery, please select a time before or after school.

We are happy to make other arrangements with Gayana for bigger orders.

This is all so exciting! How can I pay you?

The GG's Girls accept Visa and Mastercard. We prefer direct bank deposits for advanced orders.

What happens if I have a problem with my order? 

Oh no! We're so sorry. The GG Girls strive for perfection and Gayana would hate for you to be unhappy. Please call us within 24 hours of delivery with full details of the order so we can sort it out for you. We take a photo as every arrangement leaves our studio, so we hope that there are never any problems. 

I have to cancel my order!

We hope everything is okay! Unfortunately we cannot cancel orders less than 12 hours before delivery time. Please contact us ASAP to discuss what we can do for you. 

This is such a fantastic cause...do you do Gift Vouchers? 

Yes, absolutely! We have a minimum gift voucher amount of $50. 

The gift voucher must be presented when redeeming. Gift vouchers have a 12 month validity from the date of purchase. 

The service I received was excellent, thank you!

You're most welcome. The biggest congratulations you can give us is recommending us to your family, friends and colleagues. We don't have a huge advertising budget as we strive to direct our profit to helping people with disabilities. So recommending us to your friends and rating us on Facebook will always be greatly appreciated. 

We love seeing you with your deliveries, so feel free to upload some photos to our Facebook page.

 


 

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